Buyer pays Actual Shipping Costs Plus a small Handling fee to cover packaging. Shipments will be made to verified mailing addresses only. Most credit and debit card orders are shipped within 3 business days via USPS Priority mail. Please note: We do not ship orders on Sundays or holidays. We only ship to USA, Canada and Mexico. We are not responsible for delays caused by weather or other natural disasters.
Back Orders: In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship your partial order within 3 business days and ship the balance when back ordered items becomes available with no additional shipping or handling charges.
Customs: The Lavender Path will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. The Lavender Path will not be held liable for any customs duties or taxes that arise from your local customs office and will not be held responsible for any additional fee the local carrier in your country may charge.
Damaged Shipment Policy: If there is damage to your product, upon receipt of shipment you will need to notify us immediately. You must keep all packaging materials on hand for claim inspection by the shipper. A claim will then be filed with the carrier and reimbursement made through that claim. We will issue a refund upon receipt of the reimbursement from the shipper.
Returns: Returns will be accepted only if the return is sent within three days of the delivery confirmation date. A full refund of the purchase price, excluding the shipping and handling will be made promptly upon receiving the merchandise in the same condition in which it was shipped. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. All returned packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused. We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund. Orders that are paid for with a credit card and returned will be assessed a $3.00 processing fee.
Payment Options: We accept the following credit cards: VISA, MasterCard and most bank VISA or MasterCard debit cards. Orders sent via mail can be paid by credit card, cashier's check or money order.
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